Music Portal Retirement FAQs

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The Getty Images Music Portal platform has been retired. To meet the needs of our customers, we have collaborated with Epidemic Sound to incorporate their royalty free music collection into our products.

As a result, all Getty Images Music Contributor Agreements and/or Pump Audio License agreements will be terminated effective August 6, 2020.

Prior to the termination of the agreements, all accepted music tracks will be removed from GettyImages.com/Music. However, customers will still be able to complete licenses until August 6, 2020.

While this was not an easy decision, we believe this will provide the most flexible solution for our customers.

How do I contact Getty Images if I have any questions?
If you know your sign-in information, please sign into your ESP account and open a ticket.

If you do not know your ESP account sign-in information, please email your questions to musicsupport@gettyimages.com to have your question routed to the appropriate department.

Is this change related to Covid-19 and the effect on Getty Images’ business?
We have been evaluating the strategic direction of our music business for some time, knowing that changes were needed to better satisfy our customers. The timing is not related to Covid-19.

How do I find a list of tracks that were represented by Getty Images Music?
Please contact us through direction above and we can generate a list of tracks that were made available to license through Getty Images Music.

Since my content will no longer be represented by Getty Images, is there an avenue that I can follow to have my content represented by Epidemic Sound?
There is a possible path forward with Epidemic Sound, but as their licensing model is based off of different criteria for contributors, our best recommendation is to visit Epidemic Sound’s website for detailed information.

I had an exclusive agreement with Getty Images Music, are my tracks now available to place with other libraries?
Yes. As your exclusive agreement with Getty Images Music is being terminated, as of August 6, 2020, you are free to distribute your tracks to other libraries.

Since my agreement with Getty Images Music is being terminated, will Getty Images be removing the track registrations on my PRO account?
No. For Rights-managed (RM) tracks, Getty Images has the right to continue collecting the publisher’s share of the applicable public performance royalties (“Publisher PRO Revenue”) during and after the Term of the Contributor Agreement. However, we will only collect such Publisher PRO Revenue which is earned through June 30, 2020, and report to you for such revenue. Please understand that such Publisher PRO Revenue though earned prior to June 30, 2020, may be accounted to and paid to Getty Images after June 30, 2020 because of the PRO collection system, as customary.

For Publisher PRO Revenue earned after June 30, 2020, you may collect such Publisher PRO Revenue directly from your applicable society. You can do this by contacting your PRO directly to reclaim the publisher’s rights moving forward as of July 1, 2020 on all registrations prefixed with “Pump Audio” (Pump Audio XXXXXX) that appear on your account. Your writer’s share is not affected, and you can continue to collect it, as usual.

These registrations will be associated with one of the following publishers:

PUMP AUDIO PUBLISHING
PUMP AUDIO (UK) LIMITED
PUMP BOX MUSIC
SIMPLY PUMPBOX MUISC

All registrations on your PRO account that are suffixed with “Getty” (XXXXXX Getty) are tracks that were included in the Royalty-free (RF) collection, therefore no performance royalties were being collected on those tracks. The registrations, however, will remain on your account as is.

These registrations will be associated with one of the following publishers:

SWEET BEAN EXPRESS
BOUND TO IMPRESS

I have not received royalty payments in some time, how do I remedy this issue.
If you have unpaid royalties sitting on your account, one possibility is that you have not supplied payment details. Getty Images issues royalty payments via PayPal or Payoneer, to choose a payment option please sign in to your ESP account and select Payment options from the My Account page.

Another possibility is that you have not completed the tax interview, which is required before any royalty payments can be issued. To complete the tax interview please sign in to your ESP account and select Update tax information from the My Account page.

Do I have outstanding royalties and if so, how do I get this money paid out?
As part of the termination process, we have dropped the minimum payment amount on your contracts to $0.00 to allow all royalties to be paid out in the next scheduled payment cycle, provided current tax and payment information has been provided through your ESP account.

If you completed the AV-8 agreement, we set up a monthly reporting/quarterly payment contract that pays out in accordance with the following schedule:

  • Q1 – January, February and March statements will pay out May 25th
  • Q2 – April, May and June Statements will pay out August 25th
  • Q3 – July, August and September statements will pay out November 25th
  • Q4 – October, November and December statements will pay out February 25th

If we were not able to invite you to complete the AV-8 agreement, your contract is set up to report and pay out on a semi-annual basis in accordance with the following schedule:

  • Royalties earned between January and June will reflect on the statement issued on July 20th with a payment date of July 25th
  • Royalties earned between July and December will reflect on the statement issued on January 20th with a payment date of January 25th.

Your royalty statements are available to view and download through your ESP account, please select Royalties from the My performance pane.


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