I chose Payoneer what can I expect now?

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Thank you for choosing Payoneer

Q: I have a question regarding my personal account information?

A:We hope these FAQs will address any questions you have right now but if you have a specific question not addressed here, feel free to contact us. You may contact us by signing into ESP below, navigating to Account Management and choosing the Support tab.

http://esp.gettyimages.com/

Q: Now that I’ve chosen a new payment method of Payoneer what can I expect?

A: Depending on your situation one, or more, of the following may apply:

Pending payments in GBP, EUR or AUD: If you were previously being paid in GBP, EUR, or AUD and have payments pending in those currencies, those payments will be issued via your previous payment method and currency. If you are uncertain when this will begin check your statements. If they are in USD then we will issue your payment in USD.

Royalty statements will be in USD: If you previously had royalty statements showing USD converted to some other currency (GBP, EUR or AUD) you will no longer see this. If you are uncertain when this will begin check your statements. If they are in USD then we will issue your payment in USD.

New payment currency will be USD: If you were previously being paid in a currency other than USD that will change. Getty Images will be issuing payments to PayPal and Payoneer in USD exclusively. If your local currency is not USD you will incur currency conversion fees from PayPal or Payoneer. If you are uncertain when this will begin check your statements. If they are in USD then we will issue your payment in USD.

Payoneer account validation failed: If you chose a new payment method of Payoneer but didn’t complete your account setup, or if the final activation of your account is pending, this will prevent us from being able to process payment as scheduled. We have an account validation process in place with Payoneer and will notify you if your account fails validation, at which point you’ll need to contact Payoneer to provide any additional information they require. Payment will be issued during the first available royalty payment cycle after your account has been confirmed by Payoneer. Royalty payments are processed on the 25th of each month. Contact us using the support section of account management.

Future payment and address updates: It’s important to realize any banking specific changes you’ll need to manage directly with Payoneer and not with Getty Images.
You will be able to switch between PayPal and Payoneer, if needed, via Getty Images account management and you will want to keep your profile information (email) up to date with us to ensure you receive communications from us. If you have questions regarding a missing payment you’ll want to contact us using the support section of account management.

Q: What is it going to cost me to receive my payment?

A: What it will cost to receive payment is going to vary by contributor. The method you choose, the country you are in, and the currency that you will receive will all determine your individual cost. There is a comprehensive list here that details the payment options and currency available by country and the fee for selecting that option. The fees indicated there do not include any one-time card and monthly maintenance fees, exchange rate fees, or bank fees that you may be subject to. Most fees that Payoneer charge will be made clear while registering for a certain payment option.

Q: What are the payment fees that I will be charged?

A: The fee schedule for each payment type is as follows. These fees are charged by the payment processor:
Paper Check $0
USD Direct Deposit ACH (available for US contributors only) $0
USD Prepaid Mastercard $0
Local Currency Bank Transfer $0 + exchange rate fee depending on currency
International Wire Bank Transfer $9.00 + exchange fee depending on currency

Fees indicated are the fees the third party charges for choosing that payment option and do not include one-time card and monthly maintenance fees, exchange rate fees, or bank fees. Most fees that PayPal or Payoneer charge will be made clear while registering for a certain payment option.

Q: What are exchange rate fees?

A: Getty Images will issue payment in USD. If the payment requires conversion to local currency PayPal or Payoneer will charge an exchange fee. For Payoneer your exchange rate (typically between 1.5% and 2.75% above mid-market rate) will be displayed when you register for Payoneer and select your country.

Q: I mistakenly registered directly with Payoneer directly rather than going through Getty Images account management, how do I fix this?

A: If the registration through the Payoneer website is either already in progress or completed, please carefully follow these instructions:

If you realize the error before the registration is complete notify Payoneer Customer Support right away through the dedicated email address GettyImages@payoneer.com. The Payoneer support team can disable that incomplete registration and allow the contributor to sign-up again (from scratch) through the Getty Images account management.

If you have successfully completed registration directly through the Payoneer website, take these steps immediately:

1. Sign into your Getty Images account
The following information will direct you to pages within the Getty Images Account Management tool where you go to access your royalty, and profile information. To access Account Management, click on the appropriate Portal below and log in:
Moment Portal
Getty Images Portal
Once signed in click on the Payment tab in the Profile section to select a Payoneer option.

2. Provide a remittance email
You’ll be asked to provide a remittance email, which is simply an email to notify you when we are making a payment.

3. Welcome to Payoneer
You’ll see the following screen and you’ll want to click on the section ‘Already have a Payoneer Account?
payoneer1

4. Email Payoneer
Email GettyImages@payoneer.com to let them know you are part of the Getty Images program, this way they can ensure you receive the agreed upon lower fees that we’ve negotiated on your behalf with Payoneer.

Q: I’ve signed up with Payoneer Mastercard or Bank Transfer and I want to switch to Paper Check. What do I do?

A: The option to be paid via Paper Check isn’t available in all countries. There is a comprehensive list here and you’ll need to locate your country in the left hand column and then look in the orange Payoneer Paper Check column to see if check is available in your country. If you currently have a Payoneer method selected and want to switch to paper check and that option is available in your country, please contact Payoneer by emailing gettyimages@payoneer.com. Switching to check is not an option in all countries so you won’t see an option on the Payoneer website.

Q: I’m a business and I am having a problem signing up for Payoneer’s PrePaid Mastercard option. What is the problem?

A: You must be an individual to sign up for PrePaid Mastercard (providing this option is available in your country). If you are registered as a business Payoneer’s PrePaid Mastercard will not be an option.

Q: I set up a Payoneer Prepaid Mastercard account and I see that I’m being charged a $29.95 annual account maintenance fee, why?

A: We have a special program with Payoneer so that you don’t incur this fee, but you must register through account management so that Payoneer knows you are part of the Getty Images program. If you see this charge this means you registered directly with Payoneer, bypassing Getty Images account management. To fix this and have the charge removed, follow these instructions:

1.Sign into your Getty Images account
The following information will direct you to pages within the Getty Images Account Management tool where you go to access your royalty, and profile information. To access Account Management, log into ESP:

http://esp.gettyimages.com/

Once signed in click on the Payment tab in the Profile section to select a Payoneer option.

2. Provide a remittance email
You’ll be asked to provide a remittance email, which is simply an email to notify you when we are making a payment.

3. Welcome to Payoneer
You’ll see the following screen and you’ll want to click on the section ‘Already have a Payoneer Account?

payoneer1

Sign in using the Payoneer username and password you created when you set up your Payoneer account. This will tell Payoneer that this Payoneer account is part of the Getty Images program.

4. Email Payoneer
Email gettyimages@payoneer.com to let them know that are part of the Getty Images program and ask to have the $29.95 annual maintenance fee removed.


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